Privacy Policy

Effective Date: July 17, 2026

At Mitten Pediatrics & Lactation ("Mitten Pediatrics," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information of our patients, parents, guardians, and website visitors.

This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit our website, submit inquiries, access our patient portal, or otherwise interact with our practice.

Information We Collect

Information You Provide Voluntarily

We may collect information that you choose to provide, including:

  • Parent or guardian name

  • Child's name

  • Email address

  • Phone number

  • Mailing address

  • Membership inquiry information

  • Appointment request information

  • Questions submitted through contact forms

  • Information submitted through patient registration forms

Please do not submit sensitive medical information through website contact forms unless specifically instructed to do so through a secure communication channel.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referring website information

This information helps us improve website performance and enhance the user experience.

How We Use Information

We may use collected information to:

  • Respond to inquiries

  • Provide information about our pediatric membership services

  • Schedule consultations or appointments

  • Communicate with prospective and current patients

  • Improve our website and services

  • Send practice updates when requested

  • Maintain website security

  • Comply with applicable legal obligations

Membership Inquiries

If you submit a membership inquiry, we may contact you regarding:

  • Practice membership options

  • Services offered

  • Pricing and enrollment information

  • Scheduling introductory visits

Submitting an inquiry does not establish a physician-patient relationship. A physician-patient relationship is established only after completion of enrollment and acceptance into the practice.

Patient Portal Access

Patients and parents may access secure patient portal services through third-party technology vendors.

Information submitted through the patient portal is governed by:

  • Applicable healthcare privacy laws

  • The portal provider's Terms of Service

  • Our Notice of Privacy Practices

We encourage users to maintain strong passwords and protect access to their portal accounts.

HIPAA and Protected Health Information

As a healthcare practice, Mitten Pediatrics complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information submitted through our website's general contact forms may not be encrypted or suitable for transmitting Protected Health Information (PHI).

For medical concerns, test results, treatment questions, or other sensitive health information, please use our secure patient portal or contact our office directly.

Our handling of Protected Health Information is described in our separate Notice of Privacy Practices.

Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve website functionality

  • Measure website traffic

  • Understand visitor behavior

  • Enhance user experience

You may adjust your browser settings to decline cookies. However, doing so may affect the functionality of certain features on our website.

Third-Party Services

We may utilize third-party providers for services such as:

  • Website hosting

  • Patient portal access

  • Online scheduling

  • Email communications

  • Payment processing

  • Website analytics

These providers may access information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards to protect that information.

Information Sharing

We do not sell personal information.

We may disclose information:

  • To service providers assisting in our operations

  • As required by law

  • To protect the rights, safety, and security of our patients, staff, and practice

  • As otherwise permitted or required by HIPAA and other applicable laws

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website is intended for parents, guardians, and caregivers seeking pediatric healthcare services.

We do not knowingly collect personal information directly from children through our website without parental involvement.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Choices

You may:

  • Request updates to your contact information

  • Opt out of non-essential communications

  • Contact us with privacy-related questions

Requests may be directed using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with an updated Effective Date.

Contact Us

Mitten Pediatrics & Lactation
847 Parchment Dr SE, Suite 130, Grand Rapids, MI

welcome@mittenpediatrics.com

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.